Refund policy

Djélimelo works with prepaid credits called Notes, bought in packs, with no subscription. A Simple song costs 2 Notes, a Premium song 4 Notes; “Change a few words” on a ready song costs the price shown when you ask (1 Note by default). Current prices are shown before every purchase and every spend.

Purchased Notes are valid for 12 months from the purchase date. Use them whenever you like during that time. Notes not used after 12 months are neither refunded nor converted into money.

Notes are only charged when the composition starts, never while the lyrics are written. If a song, or a few-words change, cannot be created despite our retries, the Notes spent are refunded to your account automatically, with nothing to do on your side. You see it in your Notes history (Settings) and get a notification.

Each song comes in 2 versions, and you can change a few words of a finished version. A delivered song is not refunded because you don't like the result, since every creation has a real cost for us. If you think there is a technical problem (cut sound, lyrics very different from the ones you approved…), use “Report a problem”: we review every request and may give Notes back.

A Notes purchase can be refunded in money in these cases: payment charged twice, Notes never added to your account, or a request within [TO COMPLETE] days of purchase if no Note from the pack has been used. Write to [TO COMPLETE] with the payment reference. The refund goes back to the same payment method within [TO COMPLETE] business days, excluding operator fees if any.

Free Notes (welcome, promo code, goodwill gesture) are never converted into money. If a creation paid with these Notes fails, they are given back the same way.

For any question about your Notes or a refund: [TO COMPLETE], or the “Report a problem” button in Settings.